FAQ

RETURNS

Please order carefully. There are no returns unless your order is damaged or it is not what you ordered. 

SHIPPING

New Genre products ship via USPS to nearly every country. Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Orders placed over the weekend will not be processed until the following business day.

DO YOU GUYS RE-STOCK YOUR INVENTORY?

On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.